Privacy statement

1. Our privacy-first commitment

This policy outlines how Bitgolder (“we”, “our”) handles information. Our core philosophy is privacy by design. We protect your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, while actively minimising the data we collect. Bitgolder acts as a non-custodial bridge between digital assets and physical wealth.

2. Data minimisation & simplified engagement

Unlike traditional financial institutions, we do not engage in intrusive identity harvesting. For transactions up to $20,000 we apply simplified due diligence — we do not require passports or government IDs for these orders, focusing only on the logistics needed for secure delivery. We also facilitate discreet shipping that minimises your physical footprint.

3. What information we collect

• Account security: email address and two-factor authentication (2FA) data — used as a technical shield, not for identity verification.
• Order fulfilment: name, billing address and mailing address.
• Technical data: IP address (stored temporarily for fraud prevention and performance).
• Communication: email address for support requests or newsletters (opt-in only).

We do not collect sensitive categories such as race, religion or political views, and we do not store source-of-wealth documentation for standard transactions.

4. Why we collect data

• Physical delivery: to ensure your gold or silver reaches you safely via our discreet shipping protocols.
• Price integrity: to lock in your market price and manage physical hedging.
• Non-custodial support: to assist with on-chain transaction confirmations without ever holding your funds.
• Platform security: to protect the platform and prevent fraud.