Compliant, and built around your privacy
We take a privacy-first approach to compliance — meeting our legal obligations while collecting as little of your information as possible.
Privacy-first by design
We collect only the information strictly needed to fulfil your order and meet our legal obligations — nothing more. No identity dossiers, no source-of-wealth files, and no selling of data. For most orders, the only personal detail we need is a delivery address.
Simplified due diligence up to $20,000
For orders up to $20,000 we apply simplified due diligence. We do not require passports or government-issued IDs for standard orders within this threshold, keeping your purchase fast and discreet while remaining fully compliant.
When identity verification (KYC) applies
Orders of $20,000 and above, or activity that triggers risk indicators, may require identity verification before dispatch under anti-money-laundering law. Verification is handled by a dedicated KYC provider, the data is minimised, used only for that check, and protected throughout.
AML, sanctions & crypto screening
As a dealer in precious metals we maintain a written, risk-based AML program: customer due diligence proportionate to order value, sanctions and PEP screening, and suspicious-activity reporting where legally required. Incoming crypto may be risk-screened via the payment processor and chain-analytics tools, consistent with FATF guidance.
Data protection & your rights
We operate under UK GDPR and the Data Protection Act 2018. We don't collect special-category data for standard transactions, we retain records only as long as the law requires, and you can request access to or deletion of your data. See our privacy statement for the full detail.