Contact & support
Questions about an order, a product or a buyback? Our team is available on weekdays, 9:00–17:00, and typically replies within one business day.
Contact information
Bitgolder is operated by METALUTIONS LTD., incorporated in England & Wales.
Registered office: Heame House, 23 Bilston Street, Sedgley, Dudley, West Midlands, DY3 1JA · Company No. 14827593
Most order, payment and delivery questions are answered below and in our full FAQ. For shipping specifics, see delivery & shipping.
Send us a message
We typically reply within one business day.
Common questions
Quick answers to the things buyers ask most.
How long does it take to ship to my country?
Within the EU, orders are normally processed in 1–2 working days and shipped — around 90% of products are in stock and ship immediately. Non-EU orders may take a little longer due to customs clearance.
Is the item I want to buy in stock?
9 out of 10 times the items shown on the site are in stock. If an item is out of stock we remove it from the site and put it back online once it's available again.
Which Bitcoin rate do you use for payment?
Prices are based on average Bitcoin exchange rates and refresh every few minutes. The website figures are estimates; the exact amount is calculated on your payment invoice, which is locked for a short window.
Why is the Bitcoin price different in the cart vs the invoice?
Prices shown while browsing are live estimates that update every few minutes, so there can be a slight difference by the time you reach checkout. The amount on the invoice is the exact, locked price.
How do I track my order?
You'll receive a tracking link by email as soon as your insured, discreetly-packaged parcel is dispatched.
Can I return an item?
Yes — see our 30-day Returns & refund policy. Bullion is final sale unless defective or incorrect.