All packages shipped by Bitgolder are insured under specific conditions. In the rare event that your order is Lost in Transit, it is crucial to contact us immediately. For USPS, Lost in Transit is defined as tracking not updating for 5 or more calendar days, while for UPS, it is 3 calendar days. You must reach out to us within 7 days since the last tracking for USPS and 3 days since the last tracking for UPS. Failure to do so within these timeframes will result in the package not being covered by insurance.
Upon contacting us, we will conduct a thorough investigation with the carrier and initiate the claim process. Please note that the claims process may take 30 or more days to resolve, and many Lost in Transit shipments end up being delivered late. If the package is eventually delivered, you must notify us within 24 hours.
For further details, refer to Section 13 of our Terms and Conditions.
Anonymous Customer –
Everybody skips this, but it’s actually a good item, I’ll remove 1 star for the customer support
Anonymous Customer –
Fair price. Found what I was looking for and at a reasonable price paid with bitcoin.
Anonymous Customer –
been buying for several years always fast service
Anonymous Customer –
Quite easy to use the website, nice design, surely will buy again
Anonymous Customer –
Ordering is very easy. I like how easy it is to move about bitgolder
Anonymous Customer –
Been buying from bitgolder for the last 5 or 6 years have always had good experiences.