How long does it take to ship to my country?

If you are within the EU processing of your order normally takes 1-2 working days after which it will be shipped. 90% of our products are on stock and will ship immediately, however due to fluctuating demand it can happen that a product is temporarily out of stock. We will inform you and update you with an estimated shipping time in case there are unaccounted delays.

If your are a non-EU customer orders may take up to 1 week to be processed due customs clearing.

Is the item I want to buy on stock?

9 out of 10 times the items you see on the website are in stock. If items our out of stock we will take them of the website and put them back online when they are available again.

Which bitcoin rate do you use for payment?

The prices on the website are based on the bitcoin average exchange rates and are updated every 3 minutes. More information on how those are calculated can be found here. The most accurate bitcoin price will be calculated once you receive the coinpayment Invoice.

The bitcoin price in the shopping cart is higher or lower than on the invoice, how is that possible?

Please know that the bitcoin prices shown on the website are just estimations. We are using the bitpay exchange rates for the calculation. We update these prices every 5 minutes so there is a very good chance that your bitcoin price is a bit off when you get to see the final invoice. The price that is calculated by bitpay on the invoice is the most accurate bitcoin price.