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Return Policy

We gladly accept returns within 30 days of purchase for unused items in their original condition — because your satisfaction is our priority.

Return & Refund Policy

Our Commitment to Your Satisfaction

At Bitgolder, we are dedicated to ensuring your satisfaction with every purchase. Due to the precious and market-sensitive nature of gold and silver, our return policy is designed to protect both our customers and the integrity of our pricing.

Eligibility for Returns

Returns are accepted only in cases of manufacturing defects, shipping errors, or items damaged during delivery.
Returns for reasons related to market fluctuations, price changes, or personal preference cannot be accepted.

You must notify our Customer Service Department within 30 days of receiving your item to request a return authorization.

Initiating a Return

All returns require a Return Authorization Number (RMA) before being shipped back.
Once your request is approved, you will receive return instructions along with your RMA.
Returns without a valid RMA will not be processed.

Return Conditions

To qualify for a return, the item must:

  • Be in original, unaltered, and unopened condition

  • Include all original packaging, certificates, and documentation

  • Be free from tampering or testing marks

  • Include a copy of the original receipt

Shipping Your Return

  • Package the item securely to prevent damage during transit

  • Clearly mark your RMA number on the package

  • Use insured and trackable shipping for the full item value

  • Customers are responsible for all return shipping and insurance costs

Refunds and Exchanges

  • Refunds will be issued within 3–5 business days after inspection and verification

  • Shipping and handling fees are non-refundable

  • In some cases, an acceptable replacement item may be offered instead of a refund

Important Information

  • All bullion, bars, coins, and custom-engraved items are final sale and cannot be returned unless defective or incorrect

  • Bitgolder reserves the right to reject any return that does not meet the above conditions

Customer Support

For any questions, assistance, or to request a Return Authorization Number (RMA), please contact us at:
 [email protected]