Last Updated: January 07, 2026

1. Scope and Privacy-First Commitment

This policy outlines how Bitgolder (“we,” “our,” or “Bitgolder”) handles information on https://bitgolder.com. Our core philosophy is Privacy by Design. We are committed to protecting your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, while actively working to minimize the amount of data we collect.

Bitgolder acts as a non-custodial bridge between digital assets and physical wealth. By visiting our Site or using our Services, you accept the practices described in this policy.

2. Data Minimization & Simplified Engagement

We believe in “Data Sovereignty.” Unlike traditional financial institutions, we do not engage in intrusive identity harvesting.

  • Transactions under £20,000: We apply Simplified Due Diligence. We do not require passports or government IDs for these orders, focusing only on the essential logistics needed for secure delivery.

  • Anonymous Shipping: We facilitate discreet delivery options that minimize your physical footprint.

3. What Information We Collect

We only collect “Personally Identifiable Information” (Personal Data) when it is strictly necessary to fulfill your order or secure your account.

  • Account Security: Email address and Two-Factor Authentication (2FA) data. 2FA is used as a technical shield for your protection, not as an identity verification tool.

  • Order Fulfillment: Name, billing address, and mailing address.

  • Technical Data: IP address (stored temporarily for fraud prevention and site performance).

  • Communication: Email address for support requests or newsletters (only if opted-in).

Important: We do not collect or store sensitive categories of data such as race, religion, or political views. We do not store “Source of Wealth” documentation for standard transactions.

4. Why We Collect Data

  • Physical Delivery: To ensure your gold or silver reaches you safely via our stealth shipping protocols.

  • Price Integrity: To lock in your market price and manage our 1:1 physical hedging.

  • Non-Custodial Support: To assist with transaction confirmations on the blockchain without holding your funds.

  • Platform Security: To protect the site from automated attacks and ensure your account remains private.

5. Stealth Logistics & Third-Party Sharing

We share data only with partners who adhere to our privacy standards:

  • Shipping Partners: Only the name and address are shared. Packages are unmarked and neutral, with no mention of “Bitgolder” or “Precious Metals” on the exterior.

  • Payment Providers: To facilitate secure cryptocurrency transactions.

  • Law Enforcement: We only disclose data if presented with a specific, valid legal mandate under UK law (e.g., the Proceeds of Crime Act 2002). We challenge overbroad requests to protect user anonymity.

6. Protection and Storage

We prioritize encryption over databases.

  • Security: We use password hashing, firewalls, and end-to-end encryption for all sensitive communications.

  • Limited Access: Only essential staff have access to order details.

  • Non-Custodial: Since we do not hold your digital assets, your private keys and wallet data are never in our possession.

7. Data Retention & The “Right to be Forgotten”

  • Order History: Stored for 2 years to comply with UK tax and hallmarking standards. You may request the deletion of this data after this period.

  • Support Requests: Stored for 24 months to assist with any long-term product guarantees.

  • Account Erasure: You may request the permanent deletion of your account at any time. Once fulfilled, we purge all non-statutory data.

8. Cookies

We use minimal cookies:

  • Functional: To keep you logged in and remember your shopping cart.

  • Analytical: To improve site speed and performance (anonymized). We do not use third-party tracking cookies for advertising or “retargeting.”

9. Your Rights

Under UK law, you have the right to access, update, or delete your data. Because we collect so little, you can manage most of this directly through your account dashboard. For specific requests, contact our privacy team.

10. Changes to this Policy

As Bitgolder evolves to offer even more private ways to trade, we may update this policy. Substantial changes will be highlighted on our homepage 30 days in advance.

Questions

For privacy inquiries or data deletion requests: Email: [email protected]