Delivery and Shipping Policy

Fast and free global delivery, Discreet packaging with 30-Day Easy Returns — anywhere in the world.

EU Orders: We typically process and ship orders within the European Union within 1 business day of payment confirmation.
Non-EU Orders: Orders for countries outside the EU may require additional processing time. We strive to expedite these orders as quickly as possible.
Stock Availability: In cases of high demand, certain products may be temporarily out of stock. We will promptly inform you of any such situations and provide an estimated shipping time.

Your security is our top priority. We employ multiple layers of protection to ensure the safe delivery of your valuable items:

1. Video Documentation: Our entire packaging process is videotaped for quality assurance and security purposes.
2. Encrypted Packaging: Each package is assigned a unique, secret code that corresponds to its weight upon dispatch.
3. Weight Verification: You will receive the package's weight information after shipment, allowing you to verify its integrity upon arrival.
4. Discreet Packaging: All items are shipped in nondescript packaging to maintain confidentiality and security during transit.

Shipping fees vary by destination country. Please refer to our comprehensive shipping price table on our website for specific costs. We strive to offer competitive rates while ensuring the highest standards of security for your shipment.

We stand behind our delivery process with an unequivocal guarantee:

If we are unable to deliver your order for any reason, you are entitled to a 100% refund.
This guarantee applies to all orders, without exception, demonstrating our absolute commitment to customer satisfaction.

We believe in keeping our customers informed at every step:

You will receive a confirmation email once your order is processed.
In the event of any delays or stock issues, we will promptly contact you with updated information and estimated shipping times.
Tracking information will be provided once your package is dispatched.

For orders destined for countries outside the EU:

Additional customs duties or import taxes may apply, which are the responsibility of the recipient.
Processing times may be longer due to additional security checks and customs procedures.

If you have any questions or concerns about your shipment, please don't hesitate to contact our Customer Service team at [email protected].

At Bitgolder, we are dedicated to ensuring your precious metal investments reach you safely and securely. We appreciate your trust in our services and look forward to fulfilling your order with the utmost care and professionalism.In case of refund please refer to delivery and refund page.