FREQUENTLY ASKED

Common Questions

How long does it take to ship to my country? +

If you are within the EU, processing of your order normally takes 1-2 working days after which it will be shipped. 90% of our products are in stock and will ship immediately.

If you are a non-EU customer, orders may take up to 1 week to be processed due to customs clearing.

Is the item I want to buy in stock? +

9 out of 10 times the items you see on the website are in stock. If items are out of stock, we will remove them from the website and put them back online when they are available again.

Which Bitcoin rate do you use for payment? +

The prices on the website are based on the Bitcoin average exchange rates and are updated every 3 minutes. The most accurate Bitcoin price will be calculated once you receive the payment invoice.

Why is the Bitcoin price different in cart vs invoice? +

The Bitcoin prices shown on the website are estimates. We update prices every 5 minutes, so there may be a slight difference when you see the final invoice. The price calculated on the invoice is the most accurate Bitcoin price.

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